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Hotel FAQs

View The Ivy Promise here for a comprehensive overview of COVID-19 related protocols and precautions.

 

What is the face covering policy?

Face masks are required to be worn at all times when moving throughout the Hotel common spaces. Masks may be removed if sitting down, eating and or drinking.

 

Cancellation policy: What is the current cancellation policy?

To provide you with increased flexibility while travel planning, we are waiving our $200 cancellation fee for all stays before December 31, 2020. Guests may cancel up to 48 hours prior to arrival without penalty. Any cancellation within 48 hours can be rescheduled up to six months from the original booking date without penalty, otherwise, the deposit will be forfeited.

 

Fitness Room: Will the fitness room be open?

-Fitness Room hours are 7am to 8pm.

-Fitness Room access is by reservation only through the Concierge. Capacity is limited to one travel party of up to four people at a time.

-Guests are asked to limit their time in the Fitness Room to one hour.

-The fitness room is fully sanitized between each reservation.

 

Tea: Will afternoon tea be available for guests?

Tea is served to hotel guests Tuesday through Saturday from 2pm- 4pm in the Tea Room.

 

Housekeeping: What housekeeping services are available? 

To accommodate personal preferences, we offer the following options:

-Housekeeping Daily Service*: The Ivy standard, for those guests who prefer daily make up and turndown service.

-Housekeeping Limited Service*: Our team will access the room once daily to provide make up service and restock amenities.

-Housekeeping Drop Service: We understand some guests may not want others in the room after arrival, in which case the room is stocked appropriately for the entire stay. If needed, additional linens, towels, and supplies are available by request.

*Guests will be asked to vacate the room for requested housekeeping services.

 

House Car Transportation: Will the house car still be available? 

The Ivy house car is available to guests by reservation only for one travel party. After each use, the house car is thoroughly cleaned, disinfected and sanitized.

 

Safety/Wellbeing: What safety measures will be implemented for guests?

 The Ivy Hotel’s first priority is the health and safety of our guests and associates. As such, we have partnered with Global Biorisk Advisory Council and will continue operating in accordance with guidelines set forth by the CDC.

-Public areas are deep cleaned several times daily and after each use. Hotel interiors / exteriors are cleaned with high grade EPA registered disinfectants and electrostatic sprayers.

-Hand sanitizing stations are located throughout the property. 

-Hotel guest rooms and suites will be left empty for 24 hours between check out and check in whenever possible.

-Electrostatic sprayers are used in each guest room after each stay. 

-Guests may choose their housekeeping service preference, ranging from daily full service, to daily drop off of terry and linens.

-Dining adjustments include spacing tables six feet apart, one-time use menus, and contactless room service.

-An expedited check-in process with minimal contact and predetermined departure times ensures maximum efficiency and safety. 

-Disposable face masks and gloves are available upon request.

 

What additional protective measures are you taking?

Each of our hotel associates is completing a COVID-19 Training Certification Course through the American Hotel and Lodging Association (AHLA) Safe Stay Program. 

We chose to remain closed through Summer 2020 to install state-of-the-art HVAC and air filtration systems in the hotel, restaurant and spa to maintain our mission of keeping our guests and associates’ health and safety our top priority. Three air changes occur each hour using 100% outdoor air (every seventeen minutes).

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